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How We Protect Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information is encrypted and stored securely.

Account data encrypted end-to-endPayment info handled per local lawClear access and retention rules
Explore the Lobby Read FAQ
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REACH OUT

How to Contact Us About Your Privacy

Email Support Send privacy questions or data requests to our team at [email protected].
Live Chat Use the chat widget in your account lobby to ask about data retention, cookie…
Account Settings Update your personal details, view linked payment methods, or review access logs directly from…
SECURITY FIRST

How We Keep Your Data Safe

Encrypted Storage

Your account credentials, DANA, OVO, GoPay and QRIS payment links, and personal details are stored in encrypted databases with restricted staff access. Withdrawals require secondary verification via email or SMS.

Cookies & Tracking

We use cookies to remember your login state, language preference, and lobby position so you resume where you left off. Optional analytics cookies help us see which games get played most in Surabaya and Jakarta regions.

Data Retention

Active account data (name, payment methods, transaction history) is kept for as long as your account is open. After closure, we retain records for seven years where local law requires it for dispute resolution.

Third-Party Sharing

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud vendors, and legal authorities only when required by local regulation or court order.

Account Access Control

Enable two-factor authentication via SMS in your Settings to block unauthorised logins. Change your password anytime; we never ask for it via email or chat.

Your Rights

You can request a copy of your data, correct inaccuracies, or ask us to delete non-essential information by emailing [email protected]. Responses depend on local law and regulatory requirements in your region.

Privacy Questions Players Ask

We stop using it for marketing and gameplay after 30 days. Regulatory records (transactions, identity verification) are kept for seven years where local law permits. You can request deletion of non-essential details by emailing [email protected], subject to anti-fraud compliance.

During registration, we confirm your email and phone number with a one-time code. For withdrawals, you verify via SMS or email link sent to your registered address. If you update your payment method, we re-verify ownership of the new DANA, OVO, GoPay or QRIS account.

Yes. Email [email protected] with 'Data Request' in the subject line. We send a file of your account details, login history, payment records, and support interactions within five business days, depending on local law.

No. We never sell, rent, or trade your contact details. Your email is used only for account recovery, withdrawal verification, and optional promotions you can opt out of anytime in Settings → Communications.

No. Payment data stays with us and our payment processors (DANA, OVO, GoPay, QRIS). Game studios see only your account ID and bet outcomes. They do not receive your name, email, or payment method details.

Login records are retained for one year for security investigations. Bet history and game activity stay on your account permanently so you can review it. Withdrawal and deposit records are kept for seven years where local law requires compliance.

Report it immediately to [email protected] or use live chat in your lobby. We log the incident, freeze your account, verify your identity via phone and email, reset your password, and help you review unauthorised transactions for reversal.

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